Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving
your item to request a return.To be eligible for a return, your item must be in the same condition that youreceived it, unworn or unused, with tags, and in its original packaging. You'll alsoneed the receipt or proof of purchase.
To start a return, you can contact us at support@toysmouse.us
If your return is accepted, we will provide easy-to-follow instructions via email onhow and where to send your package. Please note that return shipping costs arecovered by the customer. Simply follow the steps outlined, and the process will beeffortless and efficient. To ensure everything is handled smoothly, please include anote with your order number and make the package traceable to your originalorder-this helps us process your return without delay.
The best part? Over 99% of our customers are truly satisfied with their purchasesand never need to make a return. We're confident you'll love yours, too!You can always contact us for any return question at support@toysmouse.us
Order Cancellations & Adjustments
All cancellations or changes-such as but not limited to product variantspersonalization details, or shipping address-must be requested within 1 hour ofplacing your order. The request must be submitted within this timeframe, eventhough confirmation from our support team may take 24-48 hours.
Due to our fast processing times, changes requested after 1 hour are notguaranteed. By placing an order, you acknowledge that toysmouse is not responsiblefor any adjustments requested outside this window.
Please contact us immediately at support@toysmouse.us